FAQ

Yes, we understand that sometimes you may need immediate assistance with your cleaning needs. Typically, we can accommodate you at short notice. Please give us a call and ask about our same-day cleaning service. Whether it's an unexpected visit from guests or an urgent need for a clean and fresh space, our team is ready to provide efficient and high-quality cleaning services on the same day. We prioritize customer satisfaction and convenience, and our same-day cleaning service is designed to meet your urgent cleaning requirements.

At Detroit Cleaning Team, we understand the importance of consistency and trust when it comes to your home cleaning needs. Some of our local house cleaners are very popular and may not be available at times. However, we will do our very best to send you the same cleaner for each cleaning. We strive to build long-term relationships with our clients and ensure that you are comfortable and satisfied with the cleaner who comes to your home. If your preferred cleaner is unavailable, rest assured that we have a team of professional and experienced cleaners who are trained to deliver the same high-quality service. Our commitment is to provide you with reliable and personalized cleaning services, maintaining the standards and integrity of Detroit Cleaning Team.

You sure can. Simply text or call us to cancel the clean before 5PM the day before your clean to avoid the $40 cancellation fee. We strive to make our cancellation process as convenient as possible while also respecting the time and effort our professional cleaners put into scheduling your cleaning.

A deep cleaning service is a more intensive clean that goes beyond regular cleaning tasks to thoroughly sanitize and refresh your home. Detroit Cleaning Team's deep cleaning service includes tasks such as scrubbing and disinfecting all surfaces, cleaning hard-to-reach areas, deep vacuuming, and more. This service is highly recommended for new customers or those who haven't had their homes cleaned in the last couple months because it helps to address built-up dirt, grime, and germs that may accumulate over time. By starting with a deep clean, our professional team can ensure that your home is brought to a high standard of cleanliness, setting the foundation for easier maintenance cleanings in the future.

At Detroit Cleaning Tea, tipping is not required, as we believe in providing fair compensation to our hardworking cleaners. However, if you are satisfied with the service and would like to express your appreciation, you are certainly welcome to tip. Our priority is always to provide exceptional cleaning services and ensure customer satisfaction.

Detroit Cleaning Tea is dedicated to providing comprehensive and exceptional cleaning services. However, for safety and protection purposes, we do not clean homes with biohazards, such as animal waste and insect/rodent cleanup. Additionally, we do not offer wet wiping light bulbs, resurfacing/waxing/refinishing of floors, large furniture moving, or large scale trash disposal. Finally, we are not able to clean high places due to our focus on ensuring a thorough and detailed clean within reach. Thank you for understanding our limitations as we strive to maintain the highest standards of service and safety.

At Detroit Cleaning Tea, our cleaning costs are based on the number of rooms in your home that require cleaning. We understand that every home is unique, so we offer customized pricing to ensure you only pay for the services you need. Additionally, we offer discounts for recurring home cleaning services, making it more affordable for you to maintain a clean and healthy living space. To get an accurate quote, you can visit our Get a Quote page and receive an instant quote for free. Our goal is to provide transparent and affordable pricing while delivering exceptional cleaning services to our clients.

At Detroit Cleaning Tea, we take pride in the professionalism and experience of our house cleaners. All of our cleaners undergo a rigorous vetting process and background check to ensure that they are not only highly skilled but also trustworthy. This dedication to quality and security sets us apart from other cleaning services. Our commitment to providing top-rated service and peace of mind to our clients makes Detroit Cleaning Tea the premier choice for all your cleaning needs.

At Detroit Cleaning Tea, we want our customers to be completely satisfied with the cleanliness of their homes. If you are not 100% satisfied with your home cleaning, we have a satisfaction guarantee policy in place. Simply put, if you are not satisfied, we will happily send a cleaner back to your house to make it right at no additional cost. We value your feedback and take it seriously, so we are committed to ensuring that you are happy with the level of cleanliness in your home after our service. Your satisfaction is our top priority, and we will do everything we can to make things right for you.

Detroit Cleaning Team proudly serves an extensive list of communities. If you have any questions or need assistance, you can also call us to speak with one of our friendly team members who can provide you with all the information you need. We are committed to meeting the cleaning needs of various locations and communities, and our team is dedicated to delivering exceptional service wherever it is needed.

Move-in or move-out cleaning is a specialized type of house cleaning service that is specifically tailored for individuals moving into a new home or moving out of a property. At Detroit Cleaning Team, we understand that this transitional period can be hectic and stressful, which is why we offer comprehensive move-in and move-out cleaning services to make the process easier for our clients. Our dedicated team of professionals is trained to pay special attention to detail, ensuring that the property is thoroughly cleaned and sanitized before new occupants move in or after the previous occupants have moved out. We use eco-friendly cleaning products and equipment, and our personalized approach allows us to customize our services to meet the unique needs of each client. Detroit Cleaning Team takes pride in providing a seamless and hassle-free experience, allowing our clients to focus on their move while we take care of the cleaning.

Yes, Detroit Cleaning Tea is fully bonded and insured. Our commitment to providing high-quality cleaning services extends to ensuring that our clients are protected in the event of any unforeseen issues. You can have peace of mind knowing that our team is fully covered, and our services are provided with the highest level of professionalism and attention to detail.

While we strive to make online booking available, we currently encourage you to contact us directly to address your cleaning needs. You can reach us by text or call to coordinate a convenient time for us to get your house in pristine condition. We value personalized service and want to ensure your specific cleaning requirements are met, so please feel free to reach out to us directly.

No, you do not have to be home at the time of your cleaning. We understand that our clients have busy schedules, so please feel free to make plans for that time period. We can arrange safe, secure access to your home, whether it's through a lockbox, hidden key, or another method of your choosing. Rest assured that our cleaning team is professional, trustworthy, and committed to respecting your home and privacy. If you have any specific preferences or instructions regarding access to your home, please let us know, and we will work with you to accommodate your needs. Your satisfaction and peace of mind are our top priorities at Detroit Cleaning Team.

It depends on the size of the job. We typically send just one, but for larger house cleaning jobs, we may send two professional cleaners. At Detroit Cleaning Tea, we prioritize efficiency and quality, ensuring that your home is cleaned thoroughly and to your satisfaction. Whether it's a small apartment or a large house, our team will customize the cleaning service to meet your specific needs, providing a personalized and professional experience for every customer.